FAQs
Do you have a readymade set that I can hire straight away?
Yes! We offer a ‘ready to go’ package which starts at £69 which includes delivery and collection in the UK. It is suitable for a table of up to 6 people. Please check our Rental Packages
Can I customise my rental package order?
Yes, absolutely! We love to make custom orders, we have a large range of items that have been sourced from many different places especially to make your hire orders as unique as you are. Please drop us an email to discuss your bespoke event.
Can I add extras to the packages?
Yes! We have a large variety of extras that you can add onto the packages, please see our how it works page for a list of items that can be added and make sure to add a note when you get in touch with us if this is something you require.
Can you recommend a chef to do the catering?
Yes! We can help to recommend a private chef, catering, food delivery options, themed room decoration, waiters, cleaning service etc. Please drop us an email for more information if this is something you require.
How long can I hire the tablescape for?
Usually we hire out the tablescape for a couple of days, we aim to deliver your package 1-2 days before the event in case of any delivery issues. We will collect the package on the day after your event, we will agree the date with you at the time of order confirmation to ensure that you will be at the pickup address for a smooth collection. You may be able to hire the tablescape for a longer period of time, subject to availability and prior arrangement.
How many days should I book in advance?
It is best to book as far in advance as possible but we recommend a minimum of two weeks for the customisable packages as it takes us some time to source, create and make up your unique designs. For the ready to go packages we are able to accept the booking 3 working days before the delivery date, provided payment can be taken successfully on the day of booking.
Do I have to pay a deposit for the rental packages?
For the rental packages we will raise an invoice for 30% of the total order cost to act as a damage deposit. You must complete the payment of the deposit fee at least 3 working days prior to the delivery date or we cannot deliver the goods. (If you make a booking within 3 working days of the delivery date, the Deposit Fee must be paid on the same day).
Can I cancel my rental order?
Yes, if the cancellation is made 25 days before the delivery date then a full refund will be issued. If the cancellation is made less than 25 but more than 7 days before the delivery date you will not receive a refund but will receive credit to spend at tablescape.london which can be applied to any future hire costs. If the cancellation is made less than 7 days before the delivery date we are unable to offer a refund or credit.
What are the rental delivery fees?
For the rental packages delivery & collection fees are included in the cost! We are working with Parcels To Go courier service and their working hours are Monday to Friday 9-5.30pm. We will make the bookings and there is no paperwork to print for the collection, you just need to repack the items and attach the return address label included in the package.
What are the shop delivery fees?
For items purchased in the shop there is a flat delivery fee of £2.99 and we use Royal Mail Second Class Postage service. We aim to process all orders within 2 working days.
What happens if something arrives and it is broken?
Please inform us as soon as possible by emailing hello@tablescape.london and we will help to deal with sending a replacement or issuing a refund.
How do I return an item purchased from the shop?
Please contact us on hello@tablescape.london to inform us that you wish to return an item. All returns must include the original order number which can be found on the confirmation email - if this is missing from the parcel we will be unable to process your return. All return postage fees must be covered by you the sender and it is your responsibility to ensure that items are packaged correctly, in the original packaging to ensure no damages are caused in transit.
Where do you ship to?
We currently ship to most places in the UK. Please contact us to check if you are in the area we cover.
What can I expect when my rental package arrives?
Your tablescape will arrive in a cardboard box, the items will be securely wrapped for safe transit so you will need to unpack & wrap the items from the box. Please keep all the packaging so that you can repack in the same way ready for the collection. Inside the box will be your tablescape items, instructions on how to set up and a printed invoice for the order which you can use as a checklist to ensure all items are accounted for when you send the package back.
Can you set up the tablescape for me?
Yes! We offer a ‘set up’ option, we will bring the tablescape to your location and set everything up at your location. We will need approx 1-2 hours to do this depending on the number of guests. Currently only available in London and there will be an additional fee for this service.
How do I keep the tablescape safe?
Candles – ensure that candles are placed well away from the vases with flowers/foliage. Flames should never be left unattended and ensure that wax does not drop onto the tablecloths. You can place a mat or plate under the candles for extra protection – these are available as an add on to your package if required.
Breakable items – please store the items in the protective packaging while not in use. This will reduce any chances of breakages happening.
Coasters/Mats – please use coasters for glasses, jugs, food dishes etc to protect the tablecloths – these are available as an add on to your package if required.
Garland/faux bouquets – these are very delicate items and small pieces may break free so please take care when unpacking, handling and repacking these items.
What do I need to prepare before the package is collected?
Everything in your order* should be returned to us wrapped in the same packaging as you received it so please make sure that you keep the original packaging when you are unpacking your order. You are responsible for ensuring that the items are securely packaged and ready for the arranged collection. *you can keep the tealights, tapered candles & personalised placecards.
How can I schedule the delivery & Collection?
Once your design is confirmed and paid for we will contact you to arrange your delivery and collection bookings. We work with Parcels To Go and their delivery hours are Monday to Friday 9am-5.30pm. You or a nominated person must be present at the delivery & collection address at the times/dates agreed with us. If we are unable to make the delivery or collection you will be responsible for any additional fees. We cannot guarantee redelivery and unfortunately will not be able to refund your order if the delivery cannot be completed. If you need to change a delivery time or date please request a change by contacting us at hello@tablescape.london
What happens if something is broken, damaged or missing?
You are responsible for any breakages, damages or missing items. The charge will be deducted from your damage deposit as detailed in the terms and conditions (4.6 & 4.7). Please tell us as soon as possible if something has been broken by emailing hello@tablescape.london